Patient Access & Scheduling Specialist

CommonSpirit Health; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Joseph East, part of CHI Saint Joseph Health which is affiliated with CommonSpirit Health, is seeking a Patient Access Representative for hospital-based registration and scheduling functions in Lexington, Kentucky. The role supports accurate patient data capture and a positive patient experience during high-volume periods.

Responsibilities include registering patients, verifying demographics and insurance, scheduling appointments, and communicating financial responsibilities.

Qualifications

• High School Graduate or GED, upon hire.
• 1 year of customer service experience preferred.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete documentation within the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established tools and scripts, including estimates and liabilities, and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues per established workflows.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Education

High School Graduate or GED

Job description

Saint Joseph East, part of CHI Saint Joseph Health which is affiliated with CommonSpirit Health, is seeking a Patient Access Representative for hospital-based registration and scheduling functions in Lexington, Kentucky. The role supports accurate patient data capture and a positive patient experience during high-volume periods.

Responsibilities include registering patients, verifying demographics and insurance, scheduling appointments, and communicating financial responsibilities.