Patient Access Intake Specialist

UNC Health; Lenoir (NC); On-site; USD 24,000 - 34,000; Part time

Job summary

UNC Health in North Carolina is seeking a Patient Access professional to ensure ADT data accuracy and timely documentation across clinical information systems in the Lenoir area. This role emphasizes accurate insurance verification, demographic data, and efficient patient processing.

This position will schedule all new and follow-up appointments, manage cancellations, and ensure forms are completed and filed correctly.

Qualifications

• Two (2) years of customer service and/or clerical experience.
• High School Diploma or GED.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required.
• Attempts to reschedule cancellations whenever possible.
• Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
• Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
• Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer Service

Clerical Skills

Education

High School Diploma or GED

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements

• High School Diploma or GED

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: Patient Access Triangle West
• Work Type: Per Diem
• Standard Hours Per Week: 8.00
• Salary Range: $17.40 - $25.01 per hour (Hiring Range)
• Pay offers are determined by experience and internal equityWork Assignment Type: Onsite
• Work Schedule: Variable
• Location of Job: US:NC:Lenoir
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Diversity and Inclusion

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.