Patient Access Call Center Specialist

Serenity Healthcare; Town of Texas (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Flexible scheduling

Job summary

Serenity Healthcare is seeking a Call Center Representative to join a fast-paced patient access team. You will listen carefully, ask thoughtful questions, and guide callers toward scheduling appointments, while documenting details in the CRM accurately.

You will work with proven conversation frameworks, receive paid training, and have opportunities for growth within Serenity. Competitive starting pay and bilingual differential available, with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Strong communication and listening skills essential.
• Willingness to learn and adapt to coaching and processes.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing patients.
• Build trust through active listening and thoughtful questions.
• Turn inbound interest into scheduled appointments by guiding options.
• Navigate questions and concerns to find effective solutions.
• Educate callers about services and options available.
• Document conversations and patient information accurately in CRM.

Skills

Active listening

Communication skills

Coachable

Problem-solving

Education

High school diploma or GED

Tools

CRM software

Scheduling systems

Phone systems

Job description

Serenity Healthcare is seeking a Call Center Representative to join a fast-paced patient access team. You will listen carefully, ask thoughtful questions, and guide callers toward scheduling appointments, while documenting details in the CRM accurately.

You will work with proven conversation frameworks, receive paid training, and have opportunities for growth within Serenity. Competitive starting pay and bilingual differential available, with comprehensive benefits.