Patient Access & Scheduling Specialist

Toi Health; Lecanto, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TOI Health in Lecanto, FL is seeking a Scheduling Coordinator to assist patients with scheduling appointments and accessing essential medical care. You will handle calls with care, answer questions, and ensure a positive service experience.

You will learn insurance processes, coordinate with office staff, and manage scheduling details to keep operations running smoothly. Previous relevant experience is helpful but not required.

Qualifications

• Basic computer skills and ability to learn scheduling software.
• Excellent verbal and written communication.
• Ability to multi-task, manage details and organize efficiently.

Responsibilities

• Accommodates scheduling needs of existing and new patients, including scheduling future appointments and addressing schedule changes.
• Provide accurate information of physician/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Learn different medical insurance processes related to in-network and out of network coverages, prior authorizations.
• Support and assist other office staff as needed, office and clerical activities as directed.

Skills

Basic computer skills

Excellent communication

Multi-tasking & organization

Education

High School graduate or equivalent

Job description

TOI Health in Lecanto, FL is seeking a Scheduling Coordinator to assist patients with scheduling appointments and accessing essential medical care. You will handle calls with care, answer questions, and ensure a positive service experience.

You will learn insurance processes, coordinate with office staff, and manage scheduling details to keep operations running smoothly. Previous relevant experience is helpful but not required.