Patient Access & Scheduling Specialist

University of Maryland Medical System; La Plata (MD); On-site; USD 2,435,596 - 3,410,937; Full time

Job summary

University of Maryland Medical System is seeking a clerical associate to support clinical operations under supervision. The role involves customer service, telephone management, scheduling, registration, and copay collections.

You will ensure provider schedules are populated and patient information is accurately captured during visits. The position requires basic front-desk experience and a high school diploma, with certification in scheduling/registration preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; front-desk experience preferred.
• Healthcare environment experience preferred; scheduling and registration certification is a plus.

Responsibilities

• Receives and screens visitors and calls; provides information in person and by phone.
• Verifies appointment details and schedules physician visits; maintains calendars.
• Collects co-pays and handles patient payments and insurance information.
• Registers patients and ensures complete demographic and insurance data.
• Prepares examination rooms and processes departmental mail and charts.
• Maintains logs of visitors and coordinates with clinical staff as needed.

Skills

Customer service

Front-desk experience

Education

High School Diploma or GED

Job description

University of Maryland Medical System is seeking a clerical associate to support clinical operations under supervision. The role involves customer service, telephone management, scheduling, registration, and copay collections.

You will ensure provider schedules are populated and patient information is accurately captured during visits. The position requires basic front-desk experience and a high school diploma, with certification in scheduling/registration preferred.