Patient Access & Scheduling Specialist

Charleston Area Medical Center; Kingwood (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Preston Memorial Hospital in Kingwood, WV seeks a Pre Access Specialist to deliver outstanding patient access support in a fast-paced call center environment. You will assist patients, providers, and clinics with inquiries, scheduling, and information in a compliant, compassionate manner.

Key duties include appointment scheduling, pre-registration, insurance verification, and explaining benefits while coordinating with billing when needed.

Qualifications

• Light work: frequent lifting up to 10 lbs, max 25 lbs; desk-based role with extended sitting.
• Experience in a call center or healthcare customer service.
• Familiarity with medical terminology and healthcare regulations.

Responsibilities

• Customer Service: provide courteous, empathetic, and professional assistance to callers.
• Quality Assurance: adhere to call center protocols and privacy laws.
• Team Collaboration: participate in team meetings and knowledge-sharing.
• Appointment Scheduling, Pre-Registration, and Authorization: assist patients with scheduling and documentation.
• Medical Information: explain services, insurance details, and provider responsibilities; collaborate with billing to resolve issues.

Skills

Customer service

Quality assurance

Team collaboration

Appointment scheduling

Pre-registration

Medical information

Job description

Preston Memorial Hospital in Kingwood, WV seeks a Pre Access Specialist to deliver outstanding patient access support in a fast-paced call center environment. You will assist patients, providers, and clinics with inquiries, scheduling, and information in a compliant, compassionate manner.

Key duties include appointment scheduling, pre-registration, insurance verification, and explaining benefits while coordinating with billing when needed.