Patient Access & Scheduling Specialist

Froedtert South, Inc.; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Froedtert South, Inc. in Kenosha, Wisconsin seeks a Patient Access Specialist to serve as first contact, handling scheduling, registration, check-in/out, and insurance tasks.

The role requires healthcare or receptionist experience, strong computer and communication skills, and familiarity with medical terminology and coding systems. The position emphasizes accurate data entry, cash handling, and efficient coordination with care teams, with opportunities to support prior authorization and portal

Qualifications

• Experience in a health care business or receptionist environment.
• Excellent computer and customer services skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills.
• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
• Experience in patient registration, insurance verification and health insurance plans.

Responsibilities

• Schedules, reschedules and cancels patient appointments.
• Executes pre-arrival registration by adhering to registration standards.
• Accurately identifies and enters patient’s insurance coverage.
• Performs check-in/check-out functions for patient appointments.
• Collects all applicable copays, patient balances, pre-payments and self-pay payments for services.
• Manages and resolves assigned departmental WQs.
• Takes messages and routes communications between patients and clinical care team.
• Performs care referrals and prior-authorizations functions.
• Proficient use of healthcare software utilizing established standards.

Skills

Healthcare experience

Customer service

Medical terminology

ICD-10 codes

CPT codes

HCPCS codes

Microsoft Office

Registration

Insurance verification

Communication skills

Organization

Education

High School or GED

Job description

Froedtert South, Inc. in Kenosha, Wisconsin seeks a Patient Access Specialist to serve as first contact, handling scheduling, registration, check-in/out, and insurance tasks.

The role requires healthcare or receptionist experience, strong computer and communication skills, and familiarity with medical terminology and coding systems. The position emphasizes accurate data entry, cash handling, and efficient coordination with care teams, with opportunities to support prior authorization and portal