Patient Access Specialist

Froedtert South, Inc.; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Froedtert South, Inc. in Kenosha, Wisconsin seeks a Patient Access Specialist to serve as first contact, handling scheduling, registration, check-in/out, and insurance tasks.

The role requires healthcare or receptionist experience, strong computer and communication skills, and familiarity with medical terminology and coding systems. The position emphasizes accurate data entry, cash handling, and efficient coordination with care teams, with opportunities to support prior authorization and portal

Qualifications

• Experience in a health care business or receptionist environment.
• Excellent computer and customer services skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills.
• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
• Experience in patient registration, insurance verification and health insurance plans.

Responsibilities

• Schedules, reschedules and cancels patient appointments.
• Executes pre-arrival registration by adhering to registration standards.
• Accurately identifies and enters patient’s insurance coverage.
• Performs check-in/check-out functions for patient appointments.
• Collects all applicable copays, patient balances, pre-payments and self-pay payments for services.
• Manages and resolves assigned departmental WQs.
• Takes messages and routes communications between patients and clinical care team.
• Performs care referrals and prior-authorizations functions.
• Proficient use of healthcare software utilizing established standards.

Skills

Healthcare experience

Customer service

Medical terminology

ICD-10 codes

CPT codes

HCPCS codes

Microsoft Office

Registration

Insurance verification

Communication skills

Organization

Education

High School or GED

Job description

Patient Access Specialist

Froedtert South, Inc. Kenosha, Wisconsin, United States

About this position

• POSITION PURPOSE

  A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.

• MINIMUM EDUCATION REQUIRED

  High School or GED

• MINIMUM EXPERIENCE REQUIRED

  6 months – 1 year

• LICENSES / CERTIFICATIONS REQUIRED

  Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

• KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  Experience in a health care business or receptionist environment. Excellent computer and customer services skills. Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use. Familiarity with internet, email and Microsoft office. Effective written and verbal communication skills required. Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity Experience in patient registration, insurance verification and health insurance plans.

• PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

  Schedules, reschedules and cancels patient appointments Executes pre-arrival registration by adhering to registration standards Accurately identifies and enters patient’s insurance coverage Performs check-in/check-out functions for patient appointments Collects all applicable copays, patient balances, pre-payments and self-pay payments for services Manages and resolves assigned departmental WQs Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team Performs manages care referrals and prior-authorizations functions Proficient use of healthcare software utilizing established standards