Patient Access & Scheduling Specialist

Bronson Healthcare; Kalamazoo (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bronson Healthcare in Kalamazoo is seeking a Practice Support Assistant to handle front-desk duties, patient check-in, appointment scheduling, and clerical tasks in a busy clinic.

The role requires a high school diploma or GED, 3–6 months related experience, strong computer/keyboard skills, and a commitment to maintaining patient confidentiality and providing excellent customer service.

Qualifications

• High school diploma or GED required with 3–6 months of related experience.
• Previous experience with medical insurance preferred.
• Proficient keyboarding and computer skills; experience with hospital-based practice management systems (MISYS/Tiger).

Responsibilities

• Registers patients and confirms demographic and insurance information.
• Schedules appointments and referrals; collects co-payments.
• Maintains patient records and confidentiality in accordance with regulations.
• Answers phones, routes calls, and handles messages.
• Performs general clerical duties and supports office operations.

Skills

Customer service

Verbal communication

Data entry

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

MISYS/Tiger system

Job description

Bronson Healthcare in Kalamazoo is seeking a Practice Support Assistant to handle front-desk duties, patient check-in, appointment scheduling, and clerical tasks in a busy clinic.

The role requires a high school diploma or GED, 3–6 months related experience, strong computer/keyboard skills, and a commitment to maintaining patient confidentiality and providing excellent customer service.