Clinic Front Desk & Practice Support Specialist

Bronson Healthcare; South Haven (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Family Medicine in South Haven is seeking a Practice Support Assistant (Clinic Receptionist) for 40 hours per week. You will answer phones, greet patients, schedule appointments, check-in patients, prepare and retrieve records, and direct calls, while maintaining confidentiality of medical information.

Candidates should have a high school diploma or GED with 3–6 months of related experience; knowledge of MISYS/Tiger or other PM systems is preferred; strong customer service, math, and

Qualifications

• High school diploma or GED with 3–6 months of related experience.
• Previous experience with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, professional communication and excellent customer service.
• Previous computer experience including hospital-based programs (e.g., Medic/Misys/Tiger or other PM system) preferred.
• Proficient in organizing, alphabetizing, filing and prioritizing multiple tasks.
• Excellent math skills and ability to use basic office equipment.
• Maintain confidentiality of sensitive medical information.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Answer phones and greet patients in a courteous manner.
• Schedule patient appointments and referrals.
• Check-in patients and verify demographic and insurance information.
• Prepare and retrieve patient files as needed.
• Direct telephone calls and relay information per service standards.
• Maintain patient records according to required standards.
• Enter charges/payments into MISYS/Tiger or other PM system.
• Maintain schedules and coordinate physician daily activities.
• Ensure documentation is accurate and timely.

Skills

Phone etiquette

Customer service

Medical office software

Data entry

File management

Education

High School Diploma or GED

Tools

MISYS/Tiger

Medisoft

Job description

Bronson Family Medicine in South Haven is seeking a Practice Support Assistant (Clinic Receptionist) for 40 hours per week. You will answer phones, greet patients, schedule appointments, check-in patients, prepare and retrieve records, and direct calls, while maintaining confidentiality of medical information.

Candidates should have a high school diploma or GED with 3–6 months of related experience; knowledge of MISYS/Tiger or other PM systems is preferred; strong customer service, math, and