Patient Services & Scheduling Specialist (Medical Office)

Bronson Healthcare; Battle Creek (NE); On-site; USD 35,000 - 42,000; Full time

Job summary

Bronson Healthcare is seeking a Practice Support Assistant in Battle Creek. The role handles phones, patient greeting, scheduling, check-in, and file management, supporting the Rheumatology clinic in a fast-paced office setting.

The position requires a High school diploma or GED and 3–6 months of related experience, with preferred familiarity in medical insurance and hospital-based practice systems. Strong organization and customer service skills are essential.

Qualifications

• High school diploma or GED and 3–6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned.
• Previous computer experience including hospital-based programs (Medic/MISYS/Tiger or other practice management system) preferred
• Proficient in organizing, alphabetizing, filing and prioritizing multiple tasks.
• Must have excellent math skills and be able to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information
• Must have excellent verbal and written communication skills
• Ability to maintain positive customer service and teamwork
• Establishes effective working relations with office staff and employees in a team environment

Responsibilities

• Answer phones and greet patients.
• Schedule appointments and check-in patients.
• Prepare and retrieve files and direct telephone calls.
• Enter charges/payments into the practice management system.
• Maintain patient records and confidentiality.
• Perform light clerical duties such as filing, copying, and ordering supplies.
• Support department with demographic and insurance entry for patients.
• Print physician daily schedules and assist with deposits.

Skills

Customer service

Phone etiquette

Communication skills

Organization

Education

High school diploma or GED

Tools

MISYS

Tiger

Job description

Bronson Healthcare is seeking a Practice Support Assistant in Battle Creek. The role handles phones, patient greeting, scheduling, check-in, and file management, supporting the Rheumatology clinic in a fast-paced office setting.

The position requires a High school diploma or GED and 3–6 months of related experience, with preferred familiarity in medical insurance and hospital-based practice systems. Strong organization and customer service skills are essential.