Patient Access & Scheduling Specialist

Hutchinson Health; Hutchinson (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

HealthPartners is hiring a Patient Access Scheduler to join our team at Hutchinson Health. The role focuses on delivering a positive customer experience by collecting demographic and financial information, scheduling appointments, and ensuring compliance with regulatory requirements.

Responsibilities include registering patients, verifying insurance, handling inquiries, and training new staff on workflows. AIDET usage and strong communication are essential in a fast-paced environment.

Qualifications

• Typing accurately and proficient with basic office equipment.
• Excellent customer service for callers and visitors.
• Ability to greet the public warmly in person and on the phone.
• Capable of working under pressure in a fast-paced setting.

Responsibilities

• Provide excellent customer service by phone and in person; escort patients as needed.
• Schedule appointments per protocol.
• Register patients; validate guarantor, demographic and insurance information; collect copays.
• Handle work queues and respond to patient queries.
• Verify patient insurance eligibility.
• Train new employees on service-area workflows and identify training needs.
• Collect consents and distribute privacy notices.
• Use AIDET according to training standards.
• Attend meetings and participate in group discussions.
• Perform other related duties as assigned.

Skills

Typing

Customer service

Communication

Computer skills

Education

Medical secretary training

Business training

Job description

HealthPartners is hiring a Patient Access Scheduler to join our team at Hutchinson Health. The role focuses on delivering a positive customer experience by collecting demographic and financial information, scheduling appointments, and ensuring compliance with regulatory requirements.

Responsibilities include registering patients, verifying insurance, handling inquiries, and training new staff on workflows. AIDET usage and strong communication are essential in a fast-paced environment.