Patient Access & Scheduling Specialist

Hutchinson Clinic; Hutchinson (KS); On-site; USD 19,000 - 29,000; Full time

Job summary

Hutchinson Clinic is seeking an efficient and patient-focused call center associate to act as the first point of contact for patients seeking appointments and information. You will schedule visits, verify demographics, and route messages to the correct provider offices.

The role emphasizes accuracy, speed, and a positive patient experience. Responsibilities include handling payments when requested, entering demographic information, and supporting compliance with HIPAA and organizational

Qualifications

• Experience in a call center or customer service role.
• High School Diploma or GED or equivalent.
• Strong communication and time-management skills.

Responsibilities

• Schedule appointments for patients.
• Collect and verify patient demographics.
• Take and route messages to the appropriate providers.
• Direct calls to departments as needed.
• Process payments when requested.
• Enter patient demographics into the PM System.
• Support compliance and quality reporting.
• Participate in trainings and meetings.

Skills

Customer service

Call center experience

Communication

Time management

HIPAA awareness

Education

High School Diploma or GED

Tools

Noble communications system

Phreesia

PM System

Microsoft Word

Outlook

Job description

Hutchinson Clinic is seeking an efficient and patient-focused call center associate to act as the first point of contact for patients seeking appointments and information. You will schedule visits, verify demographics, and route messages to the correct provider offices.

The role emphasizes accuracy, speed, and a positive patient experience. Responsibilities include handling payments when requested, entering demographic information, and supporting compliance with HIPAA and organizational