Patient Access Scheduler - Hutchinson Clinic

Hutchinson Health; Hutchinson (MN); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

HealthPartners is hiring a Patient Access Scheduler to join our team at Hutchinson Health. The role focuses on delivering a positive customer experience by collecting demographic and financial information, scheduling appointments, and ensuring compliance with regulatory requirements.

Responsibilities include registering patients, verifying insurance, handling inquiries, and training new staff on workflows. AIDET usage and strong communication are essential in a fast-paced environment.

Qualificações

• Typing accurately and proficient with basic office equipment.
• Excellent customer service for callers and visitors.
• Ability to greet the public warmly in person and on the phone.
• Capable of working under pressure in a fast-paced setting.

Responsabilidades

• Provide excellent customer service by phone and in person; escort patients as needed.
• Schedule appointments per protocol.
• Register patients; validate guarantor, demographic and insurance information; collect copays.
• Handle work queues and respond to patient queries.
• Verify patient insurance eligibility.
• Train new employees on service-area workflows and identify training needs.
• Collect consents and distribute privacy notices.
• Use AIDET according to training standards.
• Attend meetings and participate in group discussions.
• Perform other related duties as assigned.

Conhecimentos

Typing

Customer service

Communication

Computer skills

Formação académica

Medical secretary training

Business training

Descrição da oferta de emprego

Job Description

HealthPartners is looking to hire a Patient Access Scheduler to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements.

Essential Duties & Responsibilities

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Schedules appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Verifies patient insurance eligibility.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Accountabilities For All Employees

• Adheres to the Hutchinson Health Employee Values.
• Maintains confidentiality of the organization and patients.
• Reports any health/medical errors.
• Observes all Environment of Care policies and reports safety risks or hazards immediately.

Work Schedule

Monday through Friday, 6:45 a.m. to 7:00 p.m. Includes weekend rotation: One day (Saturday or Sunday) every 5th weekend.

Required Qualifications

• Education, Experience or Equivalent Combination: Additional training either in medical secretarial or business.

Knowledge, Skills, And Abilities

• Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
• Ability to greet public in a pleasant voice, on the phone and in person, required.
• Must enjoy reception.
• Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.

Preferred Qualifications

• Knowledge of Medical Terminology

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.