Patient Access Scheduler - Hutchinson Clinic

HealthPartners; Hutchinson (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

HealthPartners in Hutchinson, MN is hiring a Patient Access Scheduler to ensure a positive patient experience by collecting demographic and financial information and guiding patients through the care process. The role supports Hutchinson Health's goals and complies with regulatory standards.

The schedule is Monday–Friday with one weekend every five weeks; duties include scheduling appointments, registering patients, collecting copays, verifying insurance eligibility, handling inquiries, and

Qualifications

• Must be able to type accurately.
• Working knowledge of fax, copy machines and computers.
• Ability to greet the public pleasantly in person and on the phone.
• Ability to work under pressure and at a fast pace with a positive attitude.

Responsibilities

• Schedules appointments per protocol.
• Registers patients including demographic and insurance information; collects copay as appropriate.
• Verifies patient insurance eligibility.
• Escorts patients to point of care and provides excellent customer service.
• Handles inquiries from patients and visitors and responds to messages.
• Prepares and distributes paperwork to appropriate service areas; assists with training.

Skills

Typing

Customer service

Reception

Communication under pressure

Education

Medical secretarial or business training

Tools

Fax machines

Copy machines

Computers

Job description

HealthPartners is looking to hire a Patient Access Scheduler to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements.

Essential Duties & Responsibilities

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Schedules appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Verifies patient insurance eligibility.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Accountabilities for all Employees

• Adheres to the Hutchinson Health Employee Values.
• Maintains confidentiality of the organization and patients.
• Reports any health/medical errors.
• Observes all Environment of Care policies and reports safety risks or hazards immediately

Work Schedule

Monday through Friday, 6:45 a.m. to 7:0 p.m. Includes weekend rotation: One day (Saturday or Sunday) every 5th weekend.

Required Qualifications

Education, Experience or Equivalent Combination

• Additional training either in medical secretarial or business.

Knowledge, Skills, and Abilities

• Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
• Ability to greet public in a pleasant voice, on the phone and in person, required.
• Must enjoy reception.
• Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.

Preferred Qualifications

Knowledge, Skills, and Abilities

• Knowledge of Medical Terminology