Patient Access & Scheduling Specialist

The Center for Orthopedic and Research; Glen Mills (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

Job summary

Premier Orthopaedics in Glen Mills, PA is seeking a Patient Service Representative to deliver outstanding front-office support. You will greet patients, manage check-in/out, verify insurance, schedule appointments, and handle payments in a confidential, HIPAA-compliant setting.

The position is full-time, on-site, Monday–Friday, with competitive benefits and growth opportunities across PHSC locations in the region.

Qualifications

• High school diploma, GED, or equivalent working knowledge preferred.
• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

Responsibilities

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
• Answer incoming calls accurately and relay messages as needed
• Assist patients in completing medical history and other required forms
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
• Schedule follow-up appointments and coordinate authorizations or referrals
• Scan patient information and maintain accurate EMR documentation
• Prepare charts for the following day according to the practice schedule
• Maintain a secure and accurate cash drawer, including daily balancing
• Uphold patient confidentiality and HIPAA compliance
• Maintain an organized and professional front office workspace
• Follow established front office SOPs and site-specific protocols
• Perform other duties as assigned

Skills

Communication

Customer service

HIPAA compliance

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Allscripts Pro Suite

EMR systems

Job description

Premier Orthopaedics in Glen Mills, PA is seeking a Patient Service Representative to deliver outstanding front-office support. You will greet patients, manage check-in/out, verify insurance, schedule appointments, and handle payments in a confidential, HIPAA-compliant setting.

The position is full-time, on-site, Monday–Friday, with competitive benefits and growth opportunities across PHSC locations in the region.