Patient Access & Scheduling Specialist

Lutheran Downtown Hospital; Fort Wayne (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Lutheran Downtown Hospital in Fort Wayne, IN is seeking a Registrar to accurately capture demographic and insurance information, schedule procedures, and pre-register patients, ensuring a smooth registration process and high-quality customer service.

The role requires 0-2 years in healthcare settings, familiarity with EHR systems, and knowledge of medical terminology; post-secondary training in medical office administration is preferred. Must maintain accuracy in a fast-paced environment.

Qualifications

• Post secondary education or training in medical office administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.

Skills

Customer service

Attention to detail

Medical terminology

EHR systems

Education

Post-secondary education in medical office administration

Tools

EHR systems

Job description

Lutheran Downtown Hospital in Fort Wayne, IN is seeking a Registrar to accurately capture demographic and insurance information, schedule procedures, and pre-register patients, ensuring a smooth registration process and high-quality customer service.

The role requires 0-2 years in healthcare settings, familiarity with EHR systems, and knowledge of medical terminology; post-secondary training in medical office administration is preferred. Must maintain accuracy in a fast-paced environment.