Patient Access Lead: Registration & Team Coach

Lutheran Downtown Hospital; Fort Wayne (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Lutheran Downtown Hospital is seeking a Registrar Lead to oversee patient registration, ensuring accurate capture of demographics and insurance information while maintaining efficiency and compliance with hospital policies.

As a lead resource, you will mentor registrars, provide training, and assist management with daily departmental operations and quality assurance initiatives to improve patient access functions.

Qualifications

• Post-secondary education in medical office/healthcare administration is preferred.
• 2–4 years of healthcare experience including patient registration or front desk/admissions.
• 2–4 years of customer service experience.
• Previous team lead or supervisory experience preferred.

Responsibilities

• Oversee registration workflow and staff training to ensure efficiency and policy compliance.
• Verify patient demographics and insurance information for accuracy and completeness.
• Enter data into registration systems and obtain required consent/authorization forms.
• Review insurance eligibility responses and interpret coverage details for correct registration.
• Audit patient records for accuracy and assist in corrections and improvements.
• Provide on-the-job coaching and support to registrars; assist management with quality initiatives.
• Support leadership with reporting and special projects as needed; maintain dependable attendance.
• Assist in resolving registration and insurance issues and escalate when necessary.

Skills

Leadership

Customer service

Training

Mentoring

Communication

Attention to detail

Multitasking

Education

Medical office administration training

Healthcare administration

Tools

EHR systems

Insurance portals

Registration systems

Job description

Lutheran Downtown Hospital is seeking a Registrar Lead to oversee patient registration, ensuring accurate capture of demographics and insurance information while maintaining efficiency and compliance with hospital policies.

As a lead resource, you will mentor registrars, provide training, and assist management with daily departmental operations and quality assurance initiatives to improve patient access functions.