Patient Access & Registration Specialist

Women's Care; Winter Park (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Job summary

Women’s Care in Winter Park, FL is seeking a Patient Access Representative to be the first face and voice of the practice. You will collect patient information, verify demographics, and support scheduling and billing to ensure a smooth experience.

The role emphasizes high-volume phone and email responses, HIPAA compliance, and accurate data entry in the EMR system. A friendly, professional demeanor and dependable attendance are essential.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to policy.
• Collect payment and/or assist patient with billing concern while ensuring time of service collection goals.
• Scan insurance card, ID, and other information into EMR system (HIPAA compliance).
• Set up payment plans for patients unable to pay balances per policy.
• Answer a high volume of incoming phone calls and respond to patient emails promptly.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently and keep patients informed if delays occur.
• Schedule or reschedule appointments.
• Verify insurance eligibility and registration prior to being seen.
• Schedule follow-up appointments at checkout.
• Ensure all appointments in EMR are checked out daily.

Skills

Customer service

Organizational skills

Communication

Multi-tasking

Dependable & punctual

Microsoft Office

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

Women’s Care in Winter Park, FL is seeking a Patient Access Representative to be the first face and voice of the practice. You will collect patient information, verify demographics, and support scheduling and billing to ensure a smooth experience.

The role emphasizes high-volume phone and email responses, HIPAA compliance, and accurate data entry in the EMR system. A friendly, professional demeanor and dependable attendance are essential.