Care Access Representative - FP Eastowne MOB Ops

UNC Health Careers; Eastowne (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health, based in North Carolina, seeks a Care Access Representative to be the first point of contact for patients, staff, and physicians. You will register patients, schedule outpatient appointments, enter information, check in/out, and route calls using Epic.

The role supports efficient clinic operations and requires strong customer service in a busy setting. It offers 40 hours per week, day schedule, and an hourly pay range. Location is Chapel Hill, NC, onsite with UNC Health benefits.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of customer service and/or clerical experience.
• Experience in a fast-paced call center or outpatient setting preferred.

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.
• Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location.
• Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
• Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.
• Complete other administrative work as needed

Skills

Customer service

Clerical work

Phone support

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities:

• 1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.


• 2. Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location.


• 3. Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.


• 4. Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.


• 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers


• 6. Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.


• 7. Complete other administrative work as needed

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements:

• One (1) years of customer service and/or clerical experience

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: FP Eastowne MOB Ops

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.