Patient Access & Scheduling Specialist

Central City Health; Detroit (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Central City Health is seeking a Patient Access Representative in Detroit to perform clerical tasks, schedule appointments, verify insurance, and ensure accurate data entry while delivering warm customer service.

Under leadership supervision, you will support the mission of delivering integrated care to the underserved, maintain professionalism, and handle high-volume front-desk duties with attention to detail.

Qualifications

• High School Diploma or GED equivalent required.
• Two (2) years of recent clerical office experience required.
• Demonstrated proficiency with Microsoft Office, databases, and EHR systems.
• Knowledge of the techniques of receiving calls and making appointments.
• Knowledge of office practices, procedures, and equipment.
• Ability to multitask and maintain strong attention to detail.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain composure during stressful situations.
• The ability to provide customer service to clients and their families warmly.

Responsibilities

• Ensures all actions represent the organization in a highly professional manner.
• Maintains a commitment to the achievement of quality health care services.
• Greets members/clients & visitors with a smile.
• Schedules members/clients’ appointments appropriately per protocol.
• Verifies insurance coverage, provider/staff member designation.
• Upon member arrival, confirms members/clients’ identity.
• Ensures that members/clients complete the necessary forms and documentation.
• Collects copayments or other fees as indicated.
• Ensures that appropriate fee assistance applications are completed.
• Creates a member/client visit for all encounters

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Phone etiquette

Education

High School Diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Central City Health is seeking a Patient Access Representative in Detroit to perform clerical tasks, schedule appointments, verify insurance, and ensure accurate data entry while delivering warm customer service.

Under leadership supervision, you will support the mission of delivering integrated care to the underserved, maintain professionalism, and handle high-volume front-desk duties with attention to detail.