Patient Scheduling & Access Coordinator

Corewell Health; Royal Oak (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts directory

Identity theft protection

Retirement options

Job summary

Corewell Health in Royal Oak, MI, is seeking an Administrative Scheduling Specialist to handle patient scheduling, pre-registration and insurance authorization for outpatient departments. This role emphasizes accuracy, customer service, and teamwork.

You will coordinate with physician offices, mail appointment confirmations, and support scheduling goals using the SMS system. A high school diploma and healthcare experience are preferred.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of experience in a healthcare setting (registration/scheduling preferred).
• Typing speed of 30 WPM or higher.
• Customer service experience is required.
• Telephone experience is required.

Responsibilities

• Respond to calls from patients and staff to determine urgency and referrals.
• Answer and screen department phones, prioritize and redirect inquiries.
• Schedule all patient appointments using the SMS system and coordinate with the manager.
• Mail appointment confirmations and preparation information for upcoming tests.
• Complete outpatient registrations accurately and timely.
• Obtain insurance information from patients.
• Maintain forms and support scheduling with physicians' offices.
• Attend safety trainings and follow department safety protocols.
• Follow hospital exposure control plans and promote a courteous environment.

Skills

Customer service

Telephone experience

Typing 30 WPM

Healthcare experience

Education

High School Diploma or equivalent

Tools

Epic

Outlook

OneContact

Job description

Corewell Health in Royal Oak, MI, is seeking an Administrative Scheduling Specialist to handle patient scheduling, pre-registration and insurance authorization for outpatient departments. This role emphasizes accuracy, customer service, and teamwork.

You will coordinate with physician offices, mail appointment confirmations, and support scheduling goals using the SMS system. A high school diploma and healthcare experience are preferred.