Patient Access & Scheduling Specialist

RiseMe; Cypress (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Texas Children’s Pediatrics is the nation\'s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. We seek a Front Office Specialist to coordinate scheduling, greet patients, manage inquiries, and support referral and billing processes.

You will work in a fast-paced setting, maintaining accuracy in billing, verifying eligibility, entering data into the EHR, and

Qualifications

• HS Diploma or GED is required.
• 1 year or more of related experience is required.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three rings and direct calls per practice protocol
• Document complete and error free messages in telephone encounters and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills

Customer service

Telephone handling

Scheduling

Billing accuracy

Education

HS Diploma or GED

Tools

Electronic billing system

Electronic Health Record (EHR)

Job description

Texas Children’s Pediatrics is the nation\'s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. We seek a Front Office Specialist to coordinate scheduling, greet patients, manage inquiries, and support referral and billing processes.

You will work in a fast-paced setting, maintaining accuracy in billing, verifying eligibility, entering data into the EHR, and