Patient Access & Scheduling Specialist

Alleviant Health Centers; Conway (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Alleviant Health Centers in Conway, AR is seeking a Patient Scheduling Front Desk Specialist. The role focuses on managing patient interactions, scheduling initial intakes or reschedules, handling phone calls, collecting demographics, and explaining insurance benefits and patient responsibilities.

You will also process payments, maintain accurate records, support HIPAA compliance, and assist with Spravato procedures, reporting to the Regional Manager of Operations.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical/behavioral health office required.
• Proficient in insurance knowledge and patient payments.
• HIPAA knowledge and confidentiality essential.

Responsibilities

• Answer and manage a high volume of inbound calls.
• Schedule patient appointments and collect demographics.
• Verify insurance information and process payments.
• Prepare charts and check-in/out patients.
• Assist with Spravato procedures.
• Maintain HIPAA compliance.

Skills

Interpersonal skills

Multitasking

Attention to detail

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Alleviant Health Centers in Conway, AR is seeking a Patient Scheduling Front Desk Specialist. The role focuses on managing patient interactions, scheduling initial intakes or reschedules, handling phone calls, collecting demographics, and explaining insurance benefits and patient responsibilities.

You will also process payments, maintain accurate records, support HIPAA compliance, and assist with Spravato procedures, reporting to the Regional Manager of Operations.