Patient Support Specialist - Front Desk

Socket.dev; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

Alleviant Integrated Mental Health in Las Vegas, NV seeks a Patient Scheduling Front Desk Specialist to manage inbound calls, schedule initial intakes, and reschedule appointments. You will collect demographics and insurance information, explain benefits, and process payments in a HIPAA-compliant environment.

This on-site role requires strong customer service, multitasking, and proficiency with Microsoft Office. Occasional support for Spravato treatments is included in the duties.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical/mental health setting preferred.
• Strong understanding of patient intake processes and HIPAA guidelines.

Responsibilities

• Answer and manage high volume calls.
• Schedule patient appointments and collect demographics.
• Verify insurance information and process payments.
• Explain insurance benefits and patient responsibilities.
• Maintain HIPAA compliant records and confidentiality.
• Support staff and assist with Spravato treatments as needed.

Skills

Customer service

Phone etiquette

Multitasking

HIPAA knowledge

Interpersonal skills

Typing speed

Education

High School Diploma or equivalent

Medical office exposure

Tools

Microsoft Word

Excel

PowerPoint

Office Suite

Job description

Job Title: Patient Support Front Desk Specialist

Location: Alleviant Integrated Mental Health – Summerlin/Las Vegas, NV

About Us:. As a leading provider of mental health services, we are committed to delivering compassionate care and support. We are seeking a dynamic and detail-oriented Patient Scheduling Front Desk Specialist to join our team and contribute to our mission.

Position Overview: The Patient Scheduling Front Desk Specialist at Alleviant Integrated Mental Health plays a crucial role in managing patient interactions and ensuring smooth scheduling processes. This position is responsible for communicating with patients and outside referral sources to schedule initial intakes or reschedule appointments. Key responsibilities include handling phone calls, collecting patient demographics and insurance information, explaining insurance benefits and patient responsibilities, and processing payments. This role requires maintaining accurate records, adhering to HIPAA guidelines, and providing exceptional customer service. The Front Desk Specialist will assist with Spravato treatments a few days per week in addition to Front Desk responsibilities.

Essential Job Functions:

• Answer and manage a high volume of inbound calls promptly and professionally.
• Schedule patient appointments and complete demographic information according to established policies and procedures.
• Verify insurance information and process payments accurately.
• Develop strong organizational and multitasking skills to thrive in a fast-paced environment.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Prioritize and organize work to ensure all clients receive timely and effective service.
• Provide support to other staff members as needed.
• Maintain a courteous and professional telephone demeanor.
• Conduct follow-up calls with patients in line with policies and procedures.
• Confirm patient appointments and check patients in and out efficiently.
• Prepare charts for upcoming appointments.
• Assist with Spravato treatments as needed.
• Perform other duties as assigned.

Physical Demands:

• Ability to work effectively under stress and maintain high concentration and energy levels.

Competencies (Knowledge, Skills, and Abilities):

• High School Diploma or equivalent required.
• Basic understanding of mental health or behavioral health is advantageous.
• Bilingual candidates preferred.
• Experience in a medical office setting is required.
• Proficiency in insurance and patient benefits knowledge is essential.
• Experience in determining patient responsibility and processing patient payments required.
• Previous experience managing multiple providers’ schedules is necessary.
• Solid understanding of HIPAA guidelines and healthcare documentation.
• Ability to work with a diverse population and exhibit strong interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), with strong typing and computer application skills.
• Competency in operating business machines such as computers, telephones, copiers, and fax machines.

Reports to: Regional Manager of Operations

Work Hours:

• Monday through Friday 8:00 AM PST to 5:00 PM PST

Why Join Us? At Alleviant Integrated Mental Health, you'll be part of a dedicated team committed to making a meaningful difference in our patients' lives. Our Summerlin/Las Vegas, NV clinic offers exciting opportunities to grow with us and contribute to our vision of comprehensive mental health care.