Patient Access & Scheduling Specialist

Socket.dev; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

Alleviant Integrated Mental Health in Las Vegas, NV seeks a Patient Scheduling Front Desk Specialist to manage inbound calls, schedule initial intakes, and reschedule appointments. You will collect demographics and insurance information, explain benefits, and process payments in a HIPAA-compliant environment.

This on-site role requires strong customer service, multitasking, and proficiency with Microsoft Office. Occasional support for Spravato treatments is included in the duties.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical/mental health setting preferred.
• Strong understanding of patient intake processes and HIPAA guidelines.

Responsibilities

• Answer and manage high volume calls.
• Schedule patient appointments and collect demographics.
• Verify insurance information and process payments.
• Explain insurance benefits and patient responsibilities.
• Maintain HIPAA compliant records and confidentiality.
• Support staff and assist with Spravato treatments as needed.

Skills

Customer service

Phone etiquette

Multitasking

HIPAA knowledge

Interpersonal skills

Typing speed

Education

High School Diploma or equivalent

Medical office exposure

Tools

Microsoft Word

Excel

PowerPoint

Office Suite

Job description

Alleviant Integrated Mental Health in Las Vegas, NV seeks a Patient Scheduling Front Desk Specialist to manage inbound calls, schedule initial intakes, and reschedule appointments. You will collect demographics and insurance information, explain benefits, and process payments in a HIPAA-compliant environment.

This on-site role requires strong customer service, multitasking, and proficiency with Microsoft Office. Occasional support for Spravato treatments is included in the duties.