Patient Access & Scheduling Specialist

Arkansas Children's Hospital; Springdale (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Arkansas Children's Hospital is seeking a full-time Centralized Scheduling and Patient Access Clerk to manage outpatient scheduling and patient check-in. This role focuses on delivering a welcoming first impression in a busy pediatric clinic setting.

Responsibilities include greeting patients, collecting demographic and insurance information, verifying coverage, activating MyChart, and coordinating with clinical partners to ensure smooth clinic flow and timely follow-ups.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Scheduling

Registration

Customer service

Insurance verification

Education

High school diploma or GED or equivalent

Job description

Arkansas Children's Hospital is seeking a full-time Centralized Scheduling and Patient Access Clerk to manage outpatient scheduling and patient check-in. This role focuses on delivering a welcoming first impression in a busy pediatric clinic setting.

Responsibilities include greeting patients, collecting demographic and insurance information, verifying coverage, activating MyChart, and coordinating with clinical partners to ensure smooth clinic flow and timely follow-ups.