Patient Access & Scheduling Specialist

Whitewater Eye Centers LLC; Connersville (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Whitewater Eye Centers LLC in Connersville, Indiana, is seeking a front desk receptionist to greet patients, check them in and out, and manage scheduling and demographic updates. The role includes entering charges, processing payments, and handling end-of-day deposits.

A friendly, detail-oriented team player is essential to support efficient clinic operations. Requirements include a high school diploma and at least two years of customer service experience.

Qualifications

• High school diploma or equivalent.
• Two years minimum experience in customer service.
• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

Responsibilities

• Greet, check-in patients.
• Obtain/update patient demographic information, scanning in insurance cards
• Print patient demographic page for patient signature and fee ticket.
• Put the chart up in the bin for clinic staff to pick up.
• Check patients out, making next appointments or recall, entering charges, payments and adjustments.
• Process end of day reports and deposits; fax to Zane.
• Closer delivers deposit to bank nightly.
• Designated person picks up the bag/receipt from bank, verifying the correct amount was credited to account and then staples the receipt to the appropriate day sheet cover page.
• If any WSC payments are taken, advise Janet on fax cover sheet to transfer funds and then mark on appropriate payment report of the same.
• Assists in general office duties and other duties, as needed.
• Answers phone
• Appointment scheduling.
• Confirm appointments 1 day ahead / verifying vision benefits

Skills

Customer service

Communication

Data entry

Teamwork

multitasking

Attention to detail

Empathy

Composure under pressure

Education

High school diploma or equivalent

Job description

Whitewater Eye Centers LLC in Connersville, Indiana, is seeking a front desk receptionist to greet patients, check them in and out, and manage scheduling and demographic updates. The role includes entering charges, processing payments, and handling end-of-day deposits.

A friendly, detail-oriented team player is essential to support efficient clinic operations. Requirements include a high school diploma and at least two years of customer service experience.