Patient Concierge & Front Desk - Scheduling & Care

Indiana-Fertility-Institute-LL; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Family Building Support

Paid Parental Leave

Paid Time Off

Retirement Readiness (401k)

Lifestyle Spending Account

HSA Contributions

Employee Referral Program

Education Reimbursement & Development

Calm Health Subscription

EAP & Work-Life Support

Additional Coverage Options

Job summary

Indiana Fertility Institute is seeking a Medical Receptionist/Patient Concierge to welcome patients and manage front desk operations in a busy clinic in Indianapolis, IN. The role emphasizes scheduling, phone coverage, EMR duties, and basic billing support.

Ideal candidates have a high school diploma or GED and at least 1 year of medical administrative experience, with strong HIPAA knowledge and EMR proficiency.

Qualifications

• 1+ year of medical administrative experience is required.
• Proficient keyboarding and experience with electronic medical records (EMR).
• Knowledge of HIPAA requirements and patient confidentiality is required.
• Strong front desk skills including scheduling, phone handling, and basic billing support.

Responsibilities

• Welcome patients with compassion and professionalism.
• Schedule, confirm, and coordinate appointments and follow-ups.
• Answer calls, respond to inquiries, route messages to clinical team.
• Register patients and verify insurance information, document accurately.
• Collect copays, process payments, and assist with basic billing questions.
• Maintain HIPAA compliance and clinic policies at all times.
• Provide front office support and assist with daily administrative tasks.

Skills

Medical Admin Experience

Typing Skills

HIPAA Knowledge

EMR Proficiency

HS Diploma or GED

Education

High school diploma or GED

Job description

Indiana Fertility Institute is seeking a Medical Receptionist/Patient Concierge to welcome patients and manage front desk operations in a busy clinic in Indianapolis, IN. The role emphasizes scheduling, phone coverage, EMR duties, and basic billing support.

Ideal candidates have a high school diploma or GED and at least 1 year of medical administrative experience, with strong HIPAA knowledge and EMR proficiency.