Patient Access & Scheduling Specialist

The US Oncology Network; Columbia (MD); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Maryland Oncology Hematology is seeking an energetic front desk/medical office assistant to join our team at multiple locations in Maryland and DC. You will greet patients, schedule appointments, and handle insurance authorizations in our EMR system.

This entry-level role requires strong communication, proficiency in Microsoft Office, and the ability to maintain patient confidentiality. A high school diploma is required, with 0–3 years in a medical office preferred.

Qualifications

• High school diploma or equivalent required.
• 0–3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.

Skills

Verbal communication

Written communication

Medical office experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maryland Oncology Hematology is seeking an energetic front desk/medical office assistant to join our team at multiple locations in Maryland and DC. You will greet patients, schedule appointments, and handle insurance authorizations in our EMR system.

This entry-level role requires strong communication, proficiency in Microsoft Office, and the ability to maintain patient confidentiality. A high school diploma is required, with 0–3 years in a medical office preferred.