Patient Access & Scheduling Specialist

Cdapeds; Coeur d'Alene, Northern (ID, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Student loan repayment

LifeFlight membership for emergency医疗

Benefits advocate team

Job summary

Heritage Health is seeking a patient scheduling assistant to act as the first telephone contact for appointments in the dental programs. You will use a multi-line system, verify details with patients, and schedule according to clinic protocols.

Requirements include high school level education and prior experience in customer service or medical office settings; medical terminology knowledge is a plus. This role emphasizes reliability, discretion, and strong communication within a PCMH care team.

Qualifications

• High School Graduate or equivalent.
• Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.
• Medical office experience preferred.
• One year of prior medical assistant experience is preferred

Responsibilities

• Schedules patients’ appointments according to clinic protocols.
• Schedules appointment using Practice Management System.
• Reviews appointment date, time, location, and provider name with patient for accuracy.
• Reviews list of materials for patient to bring to appointment (insurance cards, forms, etc.).
• Performs initial telephone screening of patients and directs urgent calls to triage nurse per protocol.
• Calls patients to confirm next day’s appointments.
• Reschedules appointments as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training seminars as required.
• Regular and predictable attendance is an essential function of this position.

Skills

Customer service

Scheduling

Office settings

Medical terminology

Multi-line phone system

Education

High School Diploma or equivalent

Tools

Practice Management System

Windows-based software

Multi-line phone system

Job description

Heritage Health is seeking a patient scheduling assistant to act as the first telephone contact for appointments in the dental programs. You will use a multi-line system, verify details with patients, and schedule according to clinic protocols.

Requirements include high school level education and prior experience in customer service or medical office settings; medical terminology knowledge is a plus. This role emphasizes reliability, discretion, and strong communication within a PCMH care team.