Patient Access & Scheduling Specialist

Heritage Health; Coeur d'Alene (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Coverage

PTO 200 hours

Extended Illness Bank

403(b) retirement with employer match

Life & Disability Insurance

EAP

Student loan repayment

LifeFlight membership

Benefits advocate team

Job summary

Heritage Health in Coeur d'Alene, Idaho is seeking a full-time Patient Appointment Coordinator to join our care team. This role serves as the first telephone contact for scheduling dental program appointments, using patient information to determine the nature of requests and to schedule and confirm visits.

The ideal candidate has strong communication skills, experience with multi-line phone systems, and a focus on accuracy and discretion within a busy medical office environment.

Qualifications

• High School graduate or equivalent.
• Experience in customer service, scheduling, or office settings.
• Medical office experience preferred.
• One year of medical assistant experience preferred.

Responsibilities

• Schedules patients’ appointments according to clinic protocols.
• Uses Practice Management System to book and confirm appointments.
• Reviews appointment details (date, time, location, provider) with patients.
• Provides materials list (insurance cards, forms) when needed.
• Performs initial telephone screening and triages as required.
• Calls patients to confirm next day’s appointments.
• Reschedules appointments as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training seminars.

Skills

Customer service

Scheduling

Office administration

Phone system

Education

High School Diploma or equivalent

Tools

Practice Management System

Windows OS

Job description

Heritage Health in Coeur d'Alene, Idaho is seeking a full-time Patient Appointment Coordinator to join our care team. This role serves as the first telephone contact for scheduling dental program appointments, using patient information to determine the nature of requests and to schedule and confirm visits.

The ideal candidate has strong communication skills, experience with multi-line phone systems, and a focus on accuracy and discretion within a busy medical office environment.