Remote-Ready Patient Appointment Coordinator

Heritage Health - Idaho; Coeur d'Alene (ID); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health coverage

PTO

EIB

Retirement match

Life & disability insurance

EAP

Student loan repayment

LifeFlight membership

Job summary

Heritage Health - Idaho is seeking a friendly medical office assistant to be the first telephone point of contact for dental program appointments. You will schedule, confirm, and reschedule patient appointments, ensuring accuracy in the management system and communicating clearly with patients and providers.

Qualifications include high school diploma and experience in customer service or medical offices. This role supports the PCMH team and requires professionalism, discretion, and dependable

Qualifications

• High School Graduate or equivalent.
• Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.
• Medical office experience preferred.
• One year of prior medical assistant experience is preferred.

Responsibilities

• Schedules patients’ appointments according to clinic protocols and handles most telephone requests for appointments.
• Schedules appointments using the Practice Management System.
• Checks appointment date, time, location, and provider for accuracy with the patient.
• Reviews materials to bring to appointment (insurance cards, forms, etc.).
• Performs initial telephone screening and directs urgent calls to triage as needed.
• Calls patients to confirm next day’s appointments and reschedules as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training as required.

Skills

Customer service

Multi-line phone system

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Practice Management System

Windows-based software

Job description

Heritage Health - Idaho is seeking a friendly medical office assistant to be the first telephone point of contact for dental program appointments. You will schedule, confirm, and reschedule patient appointments, ensuring accuracy in the management system and communicating clearly with patients and providers.

Qualifications include high school diploma and experience in customer service or medical offices. This role supports the PCMH team and requires professionalism, discretion, and dependable