Patient Access & Scheduling Specialist

Family Health Center; Chippewa Falls (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Family Health Center in Chippewa Falls, WI is seeking an Appointment Scheduler to be the first point of contact for patients and callers. You will schedule, register, check in/out, and coordinate appointments with healthcare providers, while ensuring accuracy and friendly service.

The role requires a high school diploma, strong communication, and basic computer/phone skills; prior medical front desk or customer service experience is preferred.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills; keyboard, computer, and telephone proficiency.
• Preferred six months’ experience in medical/dental facility or customer service.

Responsibilities

• Schedule, register, check in/out, and coordinate appointments with providers.
• Screen and route incoming calls to support seamless communication across departments.
• Gather and update patient information, maintaining accurate records and billing data.
• Maintain provider schedules to optimize availability and resources.
• Coordinate release of patient information with HIPAA and laws.
• Greet patients and perform front desk duties, ensuring a welcoming environment.
• Maintain punctual attendance and be flexible for duties as assigned.

Skills

Excellent written and verbal comms

Keyboard, computer, phone proficiency

Education

High School diploma or equivalent

Job description

Family Health Center in Chippewa Falls, WI is seeking an Appointment Scheduler to be the first point of contact for patients and callers. You will schedule, register, check in/out, and coordinate appointments with healthcare providers, while ensuring accuracy and friendly service.

The role requires a high school diploma, strong communication, and basic computer/phone skills; prior medical front desk or customer service experience is preferred.