Appointment Scheduler

Family Health Center; Chippewa Falls (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Family Health Center in Chippewa Falls, WI is seeking an Appointment Scheduler to be the first point of contact for patients and callers. You will schedule, register, check in/out, and coordinate appointments with healthcare providers, while ensuring accuracy and friendly service.

The role requires a high school diploma, strong communication, and basic computer/phone skills; prior medical front desk or customer service experience is preferred.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills; keyboard, computer, and telephone proficiency.
• Preferred six months’ experience in medical/dental facility or customer service.

Responsibilities

• Schedule, register, check in/out, and coordinate appointments with providers.
• Screen and route incoming calls to support seamless communication across departments.
• Gather and update patient information, maintaining accurate records and billing data.
• Maintain provider schedules to optimize availability and resources.
• Coordinate release of patient information with HIPAA and laws.
• Greet patients and perform front desk duties, ensuring a welcoming environment.
• Maintain punctual attendance and be flexible for duties as assigned.

Skills

Excellent written and verbal comms

Keyboard, computer, phone proficiency

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Appointment Scheduler

Full Time Hourly Staff Chippewa Falls, WI, US

JOB SUMMARY

The Appointment Scheduler serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. The Appointment Scheduler assesses patient and customer needs to coordinate appropriate scheduling with healthcare providers, ensuring timeliness and adherence to policies. The Appointment Scheduler supports patient access and satisfaction by facilitating efficient and responsive scheduling processes.

ESSENTIAL JOB FUNCTIONS

• Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.
• Screens and routes incoming calls to support seamless communication across departments.
• Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
• Collects and updates patients’ insurance and demographic information to support accurate documentation and billing.
• Maintains and updates provider schedules to optimize appointment availability and resource allocation.
• Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.
• Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
• Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.