Patient Access & Front Desk Specialist

Ryan Health; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Ryan Health is seeking a Patient Services Representative to handle front office functions and support clinic operations in a busy urban health center. The role involves check-in, copay collection, insurance verification, and patient education within the center’s care model.

Responsibilities include updating registrations in the EMR, coordinating referrals and appointments, and ensuring timely processing of encounters and billing tasks in a patient-centered environment.

Qualifications

• Experience in front office healthcare environment.
• Must enjoy working with the public and respect patient confidentiality.
• Working knowledge of Electronic Health Record systems.
• Excellent communication and interpersonal skills.
• Strong customer service skills.

Responsibilities

• Check in patients and create same-day visits as needed.
• Collect copays and verify insurance coverage.
• Update patient registration and manage referrals and scheduling.
• Maintain accuracy of patient information in the hub and EHR.
• Provide patient orienting information and refer to appropriate departments.
• Process insurance and referrals with accuracy.

Skills

Front office experience

Communication skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Tools

eClinicalWorks EMR

Job description

Ryan Health is seeking a Patient Services Representative to handle front office functions and support clinic operations in a busy urban health center. The role involves check-in, copay collection, insurance verification, and patient education within the center’s care model.

Responsibilities include updating registrations in the EMR, coordinating referrals and appointments, and ensuring timely processing of encounters and billing tasks in a patient-centered environment.