Patient Services Representative - Northbrook (34 hours/week)

Shirley Ryan AbilityLab; Northbrook (IL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet patients, perform front desk duties and help manage appointment flow. You will collect demographics, verify insurance, and ensure accurate registrations to support seamless clinic operations.

Ideal candidates bring strong customer service, reliable communication, and proficiency with Outlook, Word, Excel, and basic PowerPoint. This role supports access to care and the patient experience at SRALab.

Qualifications

• High school diploma or equivalent required; college/training preferred.
• Minimum 3 years in a customer service role or general office setting.
• Understanding of healthcare operations and insurance basics.
• Excellent communication and interpersonal skills for diverse patients.
• Proficient with Microsoft Outlook, Word, Excel; basic PowerPoint.

Responsibilities

• Greet and assist incoming patients and families.
• Handle check-in/check-out, scheduling, and registrations.
• Verify insurance and collect demographic data accurately.
• Respond to questions and resolve issues promptly and professionally.
• Post payments and assist with daily cash reports.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance knowledge

Data entry

Education

High school diploma or equivalent

College or post-high school technical training

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients. The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Description

• Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.
• Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.
• Identify and resolves patient and family issues including follow through to ensure resolution.
• Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.
• Schedule patient follow-up appointments.
• Allocate patients into available time slots as dictated by the clinician template and protocols.
• Scan and fax patient documents.
• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

Reports directly to the Business Support Manager.

Knowledge, Skills & Abilities Required

• High school diploma or equivalent.
• College or post-high school technical training desired.
• Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred.
• Understanding of healthcare operations and the crucial role this position plays for delivering world-class access.
• Understanding of basic guidelines related to health insurance, including HMO’s.
• Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.
• Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.
• Ability to solve problems diplomatically and efficiently.
• Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.
• Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
• Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits

Pay Range: $17.05 - $27.45

• Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.

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