Patient Access & Scheduling Specialist

PRISM Vision Group; Chevy Chase (MD); On-site; USD 51,577,344 - 91,377,585; Full time

Job summary

Prism Vision Group's Friendship Ambulatory Surgery Center in Chevy Chase, MD is hiring a Patient Service Representative to manage patient interactions, scheduling, and registration for both in-person and remote channels.

You will handle pre-registration, insurance verification, and financial counseling, ensuring accurate data, compliant billing, and smooth patient flow throughout the care journey.

Qualifications

• High School diploma or GED required.
• 2+ years in patient-facing healthcare or customer service preferred.
• Excellent English communication; bilingual a plus.
• Ability to protect patient privacy and HIPAA compliance.
• Proficient with Microsoft Office and multiple electronic systems.

Responsibilities

• Schedule and complete full registration for patients requesting appointments with attention to policies and accuracy.
• Initiate pre-registration and verify demographic and insurance information on chart.
• Verify insurance, benefits, and referrals as required.
• Obtain ID and insurance cards; validate patient identity and coverage before services.
• Explain payment policies and assist with upfront financial counseling and payment plans.
• Communicate appointment details, referrals, and prior authorization requirements.
• Assist integration with physicians and staff to maintain smooth patient flow.
• Train other patient services representatives and uphold policy compliance.
• Adhere to HIPAA standards and protect confidential information.

Skills

Verbal & written communication

Critical thinking

Analytical ability

Customer service

Interpersonal skills

Team player

HIPAA/ confidentiality

Computer literacy

MS Office

Education

High School Diploma or GED

Job description

Prism Vision Group's Friendship Ambulatory Surgery Center in Chevy Chase, MD is hiring a Patient Service Representative to manage patient interactions, scheduling, and registration for both in-person and remote channels.

You will handle pre-registration, insurance verification, and financial counseling, ensuring accurate data, compliant billing, and smooth patient flow throughout the care journey.