Patient Service Rep

Prism Vision Group; Friendship Heights Village (MD); On-site; USD 24,796 - 43,931; Full time

Job summary

Prism Vision Group is looking for a dedicated Patient Service Representative in Friendship Heights Village, MD. This role involves scheduling appointments, verifying insurance, and providing outstanding customer service for patients. Ideal candidates have a high school diploma and 2+ years of experience in healthcare or customer service. Strong communication and interpersonal skills are crucial. The position offers a competitive compensation range of $18-$31.89/hr depending on experience. Join our team and make a difference in patient care!

Qualifications

• 2+ years experience in a patient-facing healthcare function or customer service function preferred.

Responsibilities

• Schedule and complete patient registration accurately.
• Verify insurance information and patient identity.
• Provide patients with necessary information regarding appointments and payments.
• Advise and collect financial obligations from patients.
• Act as a liaison for patients and staff.

Skills

Excellent verbal and written communications skills in English

Critical thinking and analytical skills

Problem resolution skills

Customer service skills

Mathematical and cash management skills

Interpersonal skills

Ability to work under minimal supervision

Proficiency in Microsoft Office Suite

Education

High School Graduate or GED

Job description

Overview

This job is located at the Friendship Ambulatory Surgery Center, in Chevy Chase, MD, which is part of Prism Vision Group.

Compensation Range: $18-$31.89/hr (Dependent on Experience)

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.

Responsibilities

ROLE AND RESPONSIBILITIES

• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient's chart.
• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPPA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards.

Qualifications

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED) Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Prouficient with Microsoft Office Suite