Patient Access & Scheduling Specialist

Mercy Health; Chesterfield Court House (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical coverage

Job summary

Bon Secours in Virginia is seeking a Patient Services Representative for Swift Creek Family Medicine. You will register patients, verify demographics and insurance, schedule appointments, and collect payments, while delivering superior customer service to patients and the community.

Responsibilities include managing referrals, assisting with MyChart and online scheduling, and ensuring accurate medical records. High school diploma or GED required; healthcare experience preferred.

Qualifications

• Experience in patient registration/healthcare is preferred.
• Strong customer service and communication skills.
• Ability to explain financial options to patients and work with schedules.

Responsibilities

• Serve as primary contact between patients and practice.
• Greet patients, schedule appointments, and collect information accurately.
• Verify demographics and insurance information; process registrations.
• Explain financial options and assist with payments; update medical records.
• Assist with referrals, pre-authorizations, and referrals tracking as needed.
• Support multiple practice locations and ensure smooth patient flow.

Skills

Customer service

Communication

Phone & in-person greeting

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Revenue cycle software

Job description

Bon Secours in Virginia is seeking a Patient Services Representative for Swift Creek Family Medicine. You will register patients, verify demographics and insurance, schedule appointments, and collect payments, while delivering superior customer service to patients and the community.

Responsibilities include managing referrals, assisting with MyChart and online scheduling, and ensuring accurate medical records. High school diploma or GED required; healthcare experience preferred.