Patient Access & Scheduling Specialist

Independence Health System Inc.; Butler (Butler County); On-site; USD 36,000 - 46,000; Full time

Job summary

Independence Health System Inc. in Butler, PA seeks a Patient Services Associate at Benbrook Gastroenterology to provide administrative and secretarial support, handle patient check-in, verify demographics and insurance, and coordinate scheduling.

You will interact with patients and staff, enter data into billing systems, assist with referrals and authorizations, and help ensure smooth patient flow in a fast-paced office setting.

Qualifications

• High School Diploma, GED or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Enter all information into the billing system per established policies and procedures.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Facilitate patient access to care and coordinate referrals and authorizations.
• Demonstrate accountability for professional development and act as a patient advocate.

Skills

Strong leadership ability

Good organizational skills

Independent and critical thinking

Clear communication of complex topics

Education

High School Diploma or GED

Job description

Independence Health System Inc. in Butler, PA seeks a Patient Services Associate at Benbrook Gastroenterology to provide administrative and secretarial support, handle patient check-in, verify demographics and insurance, and coordinate scheduling.

You will interact with patients and staff, enter data into billing systems, assist with referrals and authorizations, and help ensure smooth patient flow in a fast-paced office setting.