Patient Services & Scheduling Specialist

Independence Health System; Butler (Butler County); On-site; USD 32,000 - 45,000; Full time

Job summary

Independence Health System in Butler, PA is seeking an Administrative/Office Associate to perform patient registration, scheduling, and billing entry in a busy orthopedics practice.

You will interact with patients, collect demographics, verify insurance, and coordinate referrals and authorizations, ensuring accurate information and a positive service experience.

This role emphasizes teamwork, attention to detail, and adherence to department guidelines and compliance standards.

Qualifications

• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Responsibilities

• Provide reception duties with excellent customer service and accurate patient contact.
• Process telephone calls and messages promptly and courteously.
• Pre-register patients and enter all information into the billing system per policy.
• Code visits based on diagnosis and identify discrepancies for clean claims.
• Process referrals, obtain authorizations, and coordinate scheduling and patient flow.
• Assist in maintaining department costs and compliant survey readiness.
• Support Lean initiatives and act as a mentor to new hires as needed.
• Ensure a clean, safe environment and replenish supplies daily.
• Communicate effectively with internal and external customers and advocate for patients.

Skills

Leadership

Organizational skills

Critical thinking

Professional communication

Customer service

Education

High School Diploma, GED or higher education

Job description

Independence Health System in Butler, PA is seeking an Administrative/Office Associate to perform patient registration, scheduling, and billing entry in a busy orthopedics practice.

You will interact with patients, collect demographics, verify insurance, and coordinate referrals and authorizations, ensuring accurate information and a positive service experience.

This role emphasizes teamwork, attention to detail, and adherence to department guidelines and compliance standards.