Patient Access & Scheduling Specialist

University Hospitals; Broadview Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Ohio seeks a Patient Access Representative to be the first contact for patients and families. You will verify demographics, insurance, and payment details, answer questions, and help schedule appointments, leveraging EPIC and MyChart tools to streamline registration and access to care.

You will collaborate with health care teams to maintain patient flow, support the revenue cycle, and uphold high standards of service in a fast-paced environment across the system.

Responsibilities

• Checking patients in and out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Functions as an integrated team member to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Tools

EPIC

MyChart

Job description

University Hospitals in Ohio seeks a Patient Access Representative to be the first contact for patients and families. You will verify demographics, insurance, and payment details, answer questions, and help schedule appointments, leveraging EPIC and MyChart tools to streamline registration and access to care.

You will collaborate with health care teams to maintain patient flow, support the revenue cycle, and uphold high standards of service in a fast-paced environment across the system.