Patient Access & Scheduling Specialist

Pioneers Memorial Healthcare District; Brawley (CA); On-site; USD 27,000 - 30,000; Full time

Job summary

Pioneers Memorial Healthcare District in Brawley, CA is seeking a Clinic Call Center Representative to support patient access. The role handles incoming calls, verifies insurance eligibility and benefits, requests authorizations, and assists with registration and health information duties to ensure smooth scheduling.

The ideal candidate has a High school diploma and 3 years in patient registration, with comfort in using EMR systems and a strong customer-service mindset.

Qualifications

• High school education or equivalent.
• Three years in patient registration environment preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Interviews incoming patient calls and verifies registration data.
• Confirms insurance eligibility, benefits, and authorizations for services.
• Performs registration, data entry, and maintains medical records.
• Maintains confidentiality and validates patient identity using identifiers.
• Handles telephone questions and performs clerical duties efficiently.
• Filing/scanning medical information and estimating out-of-pocket costs.

Skills

Customer service

Teamwork

Organized

Attention to detail

Education

High school diploma or equivalent

Three years patient registration experience

Tools

EMR systems

Job description

Pioneers Memorial Healthcare District in Brawley, CA is seeking a Clinic Call Center Representative to support patient access. The role handles incoming calls, verifies insurance eligibility and benefits, requests authorizations, and assists with registration and health information duties to ensure smooth scheduling.

The ideal candidate has a High school diploma and 3 years in patient registration, with comfort in using EMR systems and a strong customer-service mindset.