Patient Access & Scheduling Specialist

vcuhealth; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful.

The role handles reception, scheduling, and registering patients for appointments and/or procedures, secures accurate patient information, validates insurance eligibility, and supports financial counseling as needed.

Qualifications

• Demonstrated experience using computers, Microsoft Office applications, and web-based platforms.
• Experience with medical insurance, HMOs, managed care, electronic medical billing/registration systems, and appointment scheduling preferred.
• Knowledge of medical terminology and healthcare processes helpful.

Responsibilities

• Greet patients and answer telephone, providing exceptional customer service in a courteous, professional manner.
• Collect co-pays and deposits accurately; verify and update registration data and insurance information.
• Verify referrals/authorizations for various plans and link in the referral module; communicate requirements to patients and providers.
• Schedule clinic appointments and transcribe physician orders; coordinate pre-operative testing and paperwork as needed.
• Maintain patient medical records and ensure patients are registered in the scheduling system; document no-shows or cancellations.
• Obtain signatures and complete forms from managed care and other insurance plans.
• Obtain and scan relevant patient medical documentation; notify supervisor of policy violations.
• Perform miscellaneous duties and participate in special projects to support the department.

Skills

Microsoft Office

Web-based platforms

Computer literacy

Education

High School Diploma or equivalent

Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field

Job description

The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful.

The role handles reception, scheduling, and registering patients for appointments and/or procedures, secures accurate patient information, validates insurance eligibility, and supports financial counseling as needed.