Patient Access Specialist - Calm, Efficient Scheduling

CareSTL Health; St. Louis (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

11 paid holidays per year

Full benefits package

Public Service Loan Forgiveness

Job summary

A healthcare organization is seeking a Patient Access Representative to manage high volumes of incoming calls, providing excellent customer service. The role involves scheduling patients, providing information about services, and handling patient concerns. Candidates should have 1-2 years experience in customer service and call management. This position offers a full benefits package and is conducted during standard clinic hours, Monday to Friday, 8 a.m. to 5 p.m.

Qualifications

• 1-2 years of experience in customer service is required.
• 1-2 years of experience managing high volume calls is required.
• Background in a clinical environment is preferred.

Responsibilities

• Answer incoming calls and route them appropriately.
• Articulate organizational information clearly to patients.
• Schedule patients accurately with the right provider.

Skills

Customer service

Call management

Conflict resolution

Empathy

Education

High school graduate or equivalent (GED)

Job description

A healthcare organization is seeking a Patient Access Representative to manage high volumes of incoming calls, providing excellent customer service. The role involves scheduling patients, providing information about services, and handling patient concerns. Candidates should have 1-2 years experience in customer service and call management. This position offers a full benefits package and is conducted during standard clinic hours, Monday to Friday, 8 a.m. to 5 p.m.