Patient Access & Scheduling Specialist

CommUnityCare Health Centers; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CommUnityCare Health Centers in Austin, TX is seeking a Patient Access Representative to serve as the first contact for patients. You will answer phones, schedule appointments, register patients, and assist with routine front-desk tasks in a fast-paced clinic environment.

The role uses EPIC and other knowledge-management tools to resolve inquiries, verify insurance, collect co-pays, and maintain accurate patient records, with flexible hours and a focus on customer service and HIPAA compliance.

Qualifications

• One year of administrative experience required.
• One year of registration/front office experience in a healthcare setting preferred.
• High school diploma or CMAA certification required.

Responsibilities

• Answer patient calls and schedule appointments.
• Register patients and enter demographics and insurance data.
• Verify insurance coverage and collect co-pays/deductibles.
• Maintain confidentiality and HIPAA compliance.
• Assist with end-of-day reconciliations.

Skills

Customer service

Insurance verification

Microsoft Office

Phone etiquette

HIPAA compliance

Communication

Multitasking

Teamwork

Education

High School Diploma or CMAA

Tools

EPIC EMR

Microsoft Office

Job description

CommUnityCare Health Centers in Austin, TX is seeking a Patient Access Representative to serve as the first contact for patients. You will answer phones, schedule appointments, register patients, and assist with routine front-desk tasks in a fast-paced clinic environment.

The role uses EPIC and other knowledge-management tools to resolve inquiries, verify insurance, collect co-pays, and maintain accurate patient records, with flexible hours and a focus on customer service and HIPAA compliance.