Patient Access Specialist - First Contact & Scheduling

University Hospitals Pain Management; Elyria (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will register, check in, and assist patients, schedule appointments and referrals, and update patient and insurance information using EPIC to support daily operations.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced healthcare environment, with full-time and part-time opportunities available

Qualifications

• Strong customer service skills.
• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will register, check in, and assist patients, schedule appointments and referrals, and update patient and insurance information using EPIC to support daily operations.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced healthcare environment, with full-time and part-time opportunities available