Patient Access & Scheduling Manager

Socket.dev; Woodbury (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

MNWC is seeking a Patient Registration & Scheduling Manager to supervise patient intake and appointment scheduling in a clinical setting. The role oversees call center staff and ensures high-quality patient service.

The position requires strong communication, organizational, and leadership skills, with experience in a medical office. Training and ongoing development of staff are emphasized.

Qualifications

• Associate degree (A.A.) or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.

Responsibilities

• All duties of Patient Registration/Scheduling specialist, including answering, directing, and taking messages from patients and other callers.
• Schedules patient appointments appropriately.
• Clears messages and delivers messages to the appropriate department.
• Inputs patient information and demographics into EHR.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Assist in the formulation of targets for individuals and teams.
• Keeps employees engaged with incentives and goal setting.
• Training and onboarding new call center team members
• Answer questions from staff and provide guidance and feedback.
• Work in conjunction with Leadership on employee reviews
• Regularly listens to recorded calls to partner with the team for training & quality purposes.
• Anticipate escalation and take over calls when needed.
• Devise ways to optimize procedures and keep staff motivated.
• Measure performance with key metrics such as call abandonment, calls waiting, bounced calls, hold times, etc.
• Ensure adherence to policies for attendance, established procedures, etc.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and daily/weekly performance reports.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Team leadership

Training & onboarding

Call center management

Education

Associate degree or equivalent

Tools

EHR software

Job description

MNWC is seeking a Patient Registration & Scheduling Manager to supervise patient intake and appointment scheduling in a clinical setting. The role oversees call center staff and ensures high-quality patient service.

The position requires strong communication, organizational, and leadership skills, with experience in a medical office. Training and ongoing development of staff are emphasized.