Patient Access Manager

Van Buren County Hospital; Keosauqua (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare facility in Keosauqua, Iowa is seeking a Patient Access Manager to oversee registration and scheduling operations. This role supervises clinic receptionists and the hospital clerk while ensuring a positive patient experience. Ideal candidates possess a high school diploma, prior healthcare experience, and strong organizational and communication skills. Knowledge of insurance processes is preferred. Join a team focused on providing high-quality patient access and operational improvement.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Prior experience in healthcare registration, scheduling, or revenue cycle preferred.
• Supervisory or leadership experience preferred.

Responsibilities

• Supervise clinic receptionists and hospital clerk, including scheduling and performance management.
• Oversee registration processes across clinic and hospital services.
• Ensure accurate patient registration and compliance with regulatory requirements.
• Lead and support scheduling operations, including patient access.

Skills

Organizational skills

Communication skills

Problem-solving skills

Knowledge of insurance processes

Education

High school diploma or equivalent

Additional education preferred

Job description

The Patient Access Manager is responsible for the day-to-day supervision and coordination of registration and scheduling operations across the hospital and clinic. This position oversees clinic receptionists and the hospital clerk while ensuring accurate registration, efficient scheduling, and a positive patient experience.

Primary Responsibilities

• Supervise clinic receptionists and hospital clerk, including scheduling, performance management, and staffing
• Oversee registration processes across clinic, inpatient, emergency department, and outpatient services
• Ensure accurate patient registration and compliance with regulatory requirements
• Ensure front-end registration accuracy to support clean claims, reduce denials, and improve overall revenue cycle performance
• Lead and support scheduling operations, including provider templates and patient access
• Collaborate with Revenue Cycle to improve registration accuracy and reduce denials
• Monitor Epic scheduling and registration functions, including system optimization and staff training
• Support upfront collections, estimates, and insurance-related processes
• Assist with budgeting, reporting, and operational metrics
• Partner with clinic and hospital leadership to improve workflow and patient access
• Address operational issues and support continuous process improvement

Qualifications

• High school diploma or equivalent required; additional education preferred
• Prior experience in healthcare registration, scheduling, or revenue cycle preferred
• Supervisory or leadership experience preferred
• Strong organizational, communication, and problem-solving skills
• Working knowledge of insurance processes and patient access workflows

Additional Information

Must be able to perform essential job functions with or without reasonable accommodation. Must meet employee health requirements. Employment is at-will.

Equal Opportunity Employer

Van Buren County Hospital is an Equal Opportunity Employer.